Shipping policy

OVERVIEW

By placing an order with CIMANI, you agree to the terms outlined in this policy. Please read carefully before completing your purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, here's what to expect:

- Processing time: 5–7 business days from the date of your order. (Saturdays and Sundays are not considered business days)

- Estimated carrier delivery: 2–5 business days once shipped.

- You will receive an email with further information including your tracking number.

- Depending on where you live, delivery may take a few additional days after processing.

- You can track your order on the 'TRACK' tab on our website.

Processing begins once your order is placed. Because of this, we’re not able to make changes once an order is submitted. This includes product changes, shipping method, shipping address, payment method, pre-orders, cancellations, etc.

Orders are not processed on major holidays. During peak holiday seasons, extended processing time and shipping delays may occur due to high order volume, product launches, and peak holiday seasons. We appreciate your patience during this time.

Once an order is marked as “delivered” by the shipping carrier, responsibility transfers to the customer.

If your package is marked delivered but not received:

  • Please check with your local carrier or neighbors

  • File a claim directly with the shipping provider

*We are not responsible for lost or stolen packages after confirmed delivery.

Pre-Orders: If a product is available for pre-order, it will be clearly indicated on the product page in the description in bold lettering. Pre-order items are not immediately available for shipping and will be shipped at a later specified date. The estimated shipping date for pre-order items will be mentioned on the product page, and we will make every effort to meet this timeline. However, please note that unforeseen circumstances with postal services may sometimes lead to delays. In such cases, we will notify you promptly about any changes in the shipping schedule. There are no cancellations or refunds for pre-orders unless the product is broken or defective.

International Shipping: We’re happy to ship internationally! — Please note that international orders may be subject to additional charges upon arrival that are outside of our control. Any import duties, taxes, customs fees, or other charges are determined by your country and are the responsibility of the customer. These fees are not included in your order total and are not collected by us, so we’re unable to cover or reimburse them. Delivery times may vary depending on your location. If you have an issue with your order please contact us at contact@iheartcimani.com.