Refund policy
OVERVIEW
At CIMANI, LLC, we take pride in delivering quality products for our customers. Because many of our items are produced in limited quantities, all sales are considered final. However, we’re committed to making things right if there’s an issue with your order.
This policy may be updated at any time without prior notice. The version in effect at the time of purchase will apply.
By placing an order, you agree to the terms below.
ALL SALES POLICY
All items are final sale.
Any damaged or defective items must be reported within 5 days of the delivery date. No refunds, returns or exchanges are offered at this time. Please contact us at contact@iheartcimani.com if you need a return authorization.
We strongly recommend reviewing your order details carefully before completing your purchase.
SIZE & FIT DISCLAIMER (PLEASE READ)
We understand sizing can vary between brands and styles.
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Each product may fit differently depending on design and material
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Size charts (when provided) should be used as a guide
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Slight variations in fit, color, and appearance may occur
By placing an order, you acknowledge that you have reviewed sizing information and accept the potential for minor variations.
ELIGIBLE ISSUES (WE’RE HERE TO HELP)
If something isn’t right, we’ll review the following situations:
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Item arrived damaged
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You received the wrong item
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Your order was not delivered (subject to carrier review)
We take great care in how your order is packed and sent — but if your item arrives damaged or defective, we will work swiftly to resolve your issue. Please contact us at contact@iheartcimani.com within 5 calendar days of delivery, including the day it was delivered. To request a resolution:
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Contact us within 5 days of delivery
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Include your order number, a clear description of the damage or defect, and clear photo/video evidence of the issue
Once reviewed, we will direct you on next steps to get this issue resolved. Claims submitted outside of the 5-day window will not be considered.
Damage caused by misuse, improper care, or normal wear and tear is not covered under this clause.
DELIVERY & LOST PACKAGE POLICY
Please ensure your shipping address is accurate at checkout — we’re unable to take responsibility for packages once confirmed as delivered.
If your package is marked delivered but not received:
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Please check with neighbors or your local mail carrier
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File a claim directly with the shipping provider
ORDER CHANGES & CANCELLATIONS
Orders are processed quickly and cannot be changed or canceled once placed.
CHARGEBACK PREVENTION
We’re always happy to help and encourage you to contact us first at contact@iheartcimani.com if there’s any issue with your order.
Filing a chargeback without contacting us prevents us from resolving your concern directly. If something isn’t right, please reach out to us first.
We reserve the right to respond to chargebacks with full supporting documentation when necessary.
FRAUD PREVENTION
To protect our customers, we reserve the right to cancel, refuse, or hold any order at our discretion, including in cases of suspected fraud and/or orders flagged as high-risk.
CONTACT US
For assistance, please contact:
contact@iheartcimani.com
We appreciate your support and are here to make sure you have a great experience with CIMANI!