FAQs

WHEN WILL I RECEIVE MY ORDER?

Please allow 5–7 business days for shipping & processing (Monday–Friday).

For pre-orders please allow 4–6 weeks for processing and shipping. 

You’ll receive email updates and tracking information once your order ships. Please note that delivery times may vary by location. You can track your order for delivery updates on the "TRACK" tab on our website.

WHERE CAN I FIND MY TRACKING NUMBER?

Once your order is shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment. Please note that it may take up to 24-48 hours for the tracking information to become available in the carrier's system. Therefore, do not be alarmed if the tracking link does not immediately provide updates. Please be sure to check your spam or promotions folder if you don’t see it in your inbox.

DO YOU OFFER RETURNS OR ISSUE REFUNDS?

There are no returns or exchanges at this time. Our goal is for every customer to be completely satisfied with their purchase. If this isn't the case, please email us at support@cimani.co.

HOW CAN I CONTACT SUPPORT?

You can reach us at support@cimani.co. Due to high demand, please allow 24-48 hours for a response. Thank you for your patience and understanding!

How do I become a citizen of Heaven?

Pray this prayer out loud; and 'believe in your heart and confess with your mouth' [Romans 10:9]:

Father, in the name of Jesus, I need and want Your forgiveness. I repent of my sins and I accept the death of Jesus as the price for my sin. I recognize that forgiveness and salvation is a gift You offer me because of Your great love, not based on anything I have done. I receive you as Savior, Lord and King of my life. Thank you for forgiving me, and making me a member of Heaven and a citizen of the Kingdom of God. From now on, help me to live for you. Amen.